We accept parcels delivered by most of the express companies excluding standard delivery parcels from China Post or any other parcels that require cash on delivery. Please be noted that you need to handle the return shipment and pay for that by yourself.
If you have any questions, please contact H&M online Customer Service, or dial in 4008-215-500. Item(s) purchased online cannot be returned via H&M store, meanwhile items purchased in H&M store cannot be returned on H&M online either.
Please be noted that we are not able to handle the request of product exchange, which includes the request to change another size or color.
#Hm return policy full#
Set products (the commodities except for Women’s tight-fitting bodysuit, Swimwear, Underwear, Socks and Pantyhose): the items in the set must be returned in full and cannot be returned individually, meanwhile the set products should be returned in the original undamaged box or bag. Socks (pantyhose included): cannot be returned unless there is a quality issue Underwear: cannot be returned unless there is a quality issue Swimwear: cannot be returned unless there is a quality issue Women’s tight-fitting bodysuit: cannot be returned unless there is a quality issue Jewelries: should be returned in the original undamaged box or bag Īccessories: should be returned in the original undamaged box or bag Ĭandles: should be returned in the original complete and unopened package We are not able to refund the discounts, vouchers, promotion cards and will not cover the delivery cost of the returned parcel for you.Ĭonsidering health and nature of special items, certain items shall apply to the special return policy as following: We will refund your purchased payment and the standard H&M freight (if applicable) to your original payment account, if the item(s) received by us was (were) the same as what you have applied for and was (were) not - damaged, stained, washed, altered, or worn (here “worn” is different from “try it on”) which will affect the next selling and all labels or tags remain attached and intact. Please be noted that we have a different return policy for shoes (to check the policy for shoes, click here).
You may request a return online via hm.com.cn, H&M online shopping store mini-program or H&M App within 30 days upon order confirmation, then send the item(s) back to us.
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