Therefore, I have taken all necessary actions because Crunch received all payments from October, November, and December of 2022. I agreed to pay 1 month additional like it states in terms even though another staff member told me November would be my last payment when I canceled in October. However, **** refused to provide me the form since she stated I had to pay 2 months. As I previously stated I was told it was cancelled and no one advised me I needed to fill out a form. Unfortunately, i was unaware I needed to take a video to have proof that I spoke with someone face to face to cancel the crunch membership. As I stated before I visited the club in October and spoke with someone verbally to cancel and they told me it was cancelled. I am rejecting this response because: The account was in good standing in October - December when attempted to cancel multiple times cancel the gym membership. If ****************** can provide proof that she visited in October 2022, filled out the cancel digital document, and made the 30 day notice payment, I gladly would remove her account from collections. Per policy, we do not fill out cancel forms and wait to see if the payment goes through- indicating to me that the cancel process was not initiated until the conversation at the end of December 2022 where the police were involved. That payment was not received in October, nor in December based on *****'s notes. When canceling accounts, we ask to make the "30 day notice" payment that same day to ease the mind of the consumer about the account being canceled at some future date. ****************** references that she visited the location and canceled in October 2022, but there isn't a cancel form on file or a corresponding check in to corroborate her facts. When ***** informed ****************** that a refund was not likely to be approved, ****************** proceeded to call the police for refusing to cancel her account. ***** informed ****************** that in order to cancel the agreement, the account had to be in good standing and a proper 30 day notice to cancel given in person (or in writing). Upon reviewing the file, there are notes in our system from ************************* at our Bloomingdale location) that indicated that ****************** visited the club on 12/30/22 inquiring about cancellation procedures and a potential refund of her annual maintenance fee. Crunch received all payments including a Nov and Dec payment which is after I cancelled with a person in the club. The resolution I am looking for is for balance to be zeroed out and the emails to stop because I should not have to pay anything since I have tried to cancel on multiple occasions. However, I am receiving emails about balance due and even received email stating reactivate membership and we will give you 50 percent off balance owed which they now are stating is $180. Therefore, no additional payments will be made since your club would not accept cancellation of memberships on multiple occasions.I even submitted a written request via email on since no one would give me a form. A representative from customer service called me today 1/10 stating all of this has been notated and will cease calls and communicate since the fee is not owed. I asked for email address to submit a cancellation request since *** and **** refused to print out form so I can sign to cancel. Therefore, she stated my membership would remain active even after I requested yet again to cancel on 12/30. *** refused to accept the one month payment and allow me to sign cancellation form.
However, the policy states one month and I had her print out and showed it to her. *** advised cancellation had to be in writing which I attempted to do at the club and she told me I need to pay 2 months before she would give me the form I needed to sign to cancel. I asked her to complete cancellation since it wasnt done previously as promised it was completed back In October. I went to the club on 12/30 and spoke with *** who said there was no cancellation completed.
That payment was received but I was yet charged again in and an annual fee $53.** on. I was advised it would be cancelled after the Novempayment was received. In October 2022, I went into Crunch Fitness and requested cancellation of membership.
0 kommentar(er)
